Terms & Conditions

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BOOKING
Our lessons run 6 days a week, Mon-Fri, between the hours of 14:00 - 20:00 and a Saturday morning between 9:00 – 13:00. Both at the studio or online. Lessons run all year round except for Bank Holidays and the Christmas Holidays. There are two options when booking lessons. 

Option 1: is reserving the same time slot each week, securing a guaranteed place at the school. We aim to find the most suitable time slot that suits you based on your schedule and our availability, then this will be your time slot each week. This option must be paid for monthly. (Do let us know if this is an issue and we can look at paying weekly). This option must be paid for whether the student can make it or not. This option is also available as a biweekly slot. If you do not need the same time each week or you are not looking to attend regularly, option 2 may be best for you. 

Option 2: is to contact us whenever you’d like a lesson with the studio and requires payment to be made in full to secure the booking. You can book as many sessions in advance as you like but they must all be paid for upon booking. This option is subject to availability and the studio cannot guarantee a space will be available for a session at any given time.

To enquire about booking, you can either phone: 0113 345 4323 or 07432 230564, email: info@crankstudios.com or you can message us through our website: www.crankstudios.com or our Facebook page: @crankstudiosmorley. Our contactable hours are Monday – Friday 10:00 – 20:00. If you are uncertain whether you want to commit and would like to try it out first, you can book a stand-alone taster session to see if you like what we do before booking your first session or block.

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PAYMENT
Lessons are £12 for 20 minutes, £16.50 for 30 minutes or £27.50 for 60 minutes. 

If choosing booking option 1: lesson fees are paid monthly and we require payment in full, in advance of the first lesson of the month. Please let us know if you would like to pay weekly and we can arrange this for you. Weekly payments are due a week in advance.

If choosing booking option 2: we require payment in full upon booking to secure the lesson. 

One off 20-minute taster sessions are £10, we require payment in advance to secure the session.

We accept payment via cash, card, PayPal or bank transfer. Card and cash payments can only be made in person at our premises Crank Studios. All bank transfer payments can be made to: Crank Studios Limited, ACC: 18945444, SC: 04-06-05. All PayPal payments can be made to: info@crankstudios.com. If you wish to pay by bank transfer or PayPal, please let us know and we will invoice you for the amount due. Please do not send across any payment without an invoice from us. 

Late payments: If you are unable to pay your fees on the due date, we do allow up to 7 days to backdate your payment. If payment is not received within 7 days from the lesson owed, the time slot will be made available to another student. Please note, this is only available for option 1 students.

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CANCELLATION POLICY
Option 1: No refunds will be given to any lessons cancelled. This includes sickness, work and school commitments and weather conditions. We can not reschedule a lesson for you on option 1. If you can't make your usual session, this session will be charged. If you would still like a lesson that week, you will need to book and pay for an extra session. If we must cancel a session for any reason, we will attempt offer an alternate time slot, subject to availability. If none are available, your payment will be credited into the following week or month.

If wanting to cancel your lessons completely, please give us 1 weeks’ notice to allow us to fill that time slot for the tutor. Any paid for sessions will be refunded to you in full. 

Option 2: We require a minimum of a 48-hour cancellation, we will either refund your cancellation in full or reschedule your lesson upon your request. You will forfeit the payment for any lessons cancelled within the 48-hour window. This includes sickness, work and school commitments and weather conditions.

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LATE ARRIVALS
We aim to start and finish all our lessons on time. To help things run smoothly please ensure you arrive within 10 minutes of your start time or if using an online platform such as Teams or Zoom, please be ready 5 minutes before the video call sat in position with your set up tested. It is the student’s responsibility to turn up to their lesson on time. If you are late, you will still only have up to the end of your allotted time slot. 

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TUTORS
We try to ensure that you will have the same tutor for each session, but if they are on holiday/sick we will ensure that you have one of our other fully qualified tutors to cover them for that session, subject to availability. If you would only ever like the same tutor, please do notify us and we will inform you in advance if they are unavailable and credit your payment into the following week or month. 

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DISCLAIMER
Crank Studios are not held responsible for any damage caused to your instrument on the premises. It is your responsibility to look after your own instrument whilst on the premises. Crank Studios are fully insured in England and all our tutors have a full enhanced DBS check, allowing them to work with children of all ages, on a one-to-one basis.

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